Support
We're here to help.
Contact us
For any questions, bug reports, or feedback, reach us at amber@journexa.xyz . We typically respond within 24–48 hours.
Frequently asked questions
Do I need an account to use Journexa?
No. Journexa is fully anonymous: you are identified by a secure device ID stored on your device. No email, password, or sign-up required.
What does the free plan include?
Free users get unlimited freewrite entries, 5 guided AI messages per day, 3 voice transcriptions per month, 5 Ask Journal queries per month, AI mood and theme analysis on every entry, and 7 days of mood history.
What does Journexa Plus include?
Plus ($4.99/month or $29.99/year) gives you 30 guided AI messages per day, 20 voice transcriptions per month, 30 Ask Journal queries per month, 30-day mood history, mood trend charts, and entry export.
What does Journexa Pro include?
Pro ($9.99/month or $59.99/year) gives you unlimited guided AI messages, unlimited voice transcriptions, unlimited Ask Journal queries, all-time mood history, mood trend charts, and entry export, with no caps of any kind.
How does the AI analysis work?
After each entry, your text is sent to an AI model to detect your mood, surface emotional themes, and generate a personal insight. This processing happens on-demand and your content is not retained by the AI provider beyond the request.
What happens if I change phones?
Your data is tied to your device ID. Data does not currently transfer automatically between devices. If you want a fresh start on a new device, use Settings → Delete All Data before switching.
How do I cancel my subscription?
Subscriptions are managed through the Apple App Store. Go to Settings → Apple ID → Subscriptions to cancel. Your access continues until the end of the current billing period.
How do I delete all my data?
Open Journexa → Settings → Delete All Data. This permanently removes all entries, streak data, and your device registration from our servers. This cannot be undone.